What you’ll do

• Work with software development engineers to understand the overall technical architecture and how each feature is implemented

• Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA

• Monitor, maintain systems/applications, look for opportunities to optimize and improve systems

• Establishes technical proficiency in design, implementation and unit testing

• Respond to assigned tickets/tasks in accordance with SLA guidelines

• Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting

• Update technical support documentation when required and also perform post-resolution follow-ups to help requests 

• Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved 

• Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives

• Work effectively in an Agile environment; provide training or demos in the new/existing features

What experience you need

• BS or MS degree in a STEM major or equivalent job experience required

• 2-5 years of software engineering experience 

• Self-starter that identifies/responds to priority shifts with minimal supervision.

• Software build management tools like Maven or Gradle

• HTML, CSS and frontend/web development

• Software testing, performance, and quality engineering techniques and strategies

• Cloud technology: GCP, AWS, or Azure

• Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.

• Demonstrable cross-functional knowledge with systems, storage, networking, security and databases

• System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.)

• Cloud Certification Strongly Preferred