Responsibilities:

1. Operational Support  
   • Be a primary point of contact for operational support of multiple large-scale distributed software applications in the Ad Server environment.  
   • Monitor availability of applications, promptly detect anomalies, analyze the impact, debug the problems in production, and follow up for the resolution by working closely with the engineering team.  
   • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.  
   • Diligently work with the engineering team to expedite the resolution of incidents and ensure a swift return to normal operations.  
   • Be innovative in building dashboards, adding metrics, writing automation scripts to reduce operation toil, and streamlining processes to enhance system reliability and stability.  
   • Design and construct software and systems to effectively manage the Ad Serving platform, its underlying infrastructure, and applications. 
2. On Call Availability and Support  
   • Work in shifts to provide continuous on-call support for the production systems and resolve issues on your own by using predefined handbooks  
   • Show a sense of urgency for high-priority issues and arrange war rooms to resolve the problems.  
   • Provide timely updates for high-priority issues and do handovers when a problem needs to be worked out 24*7  
   • Conduct post-incident reviews to identify root causes, recommend preventive measures, and contribute to a culture of learning and improvement. 

Requirements:

• Bachelor's degree in computer science or related disciplines  
• Total 3+ years' experience in software development  
• Ability to program using programming languages like C or C++, Scripting languages like Shell or Python  
• Good to have prior experience in technical engineering  
• A proactive approach to identify the problems, performance bottlenecks, and areas of improvement  
• Must know, Networking, Database (MySQL) and Linux System concepts, Debugging and analyzing the core dumps  
• Hands-on experience with monitoring and observability tools like Grafana, Nagios, Influx, ELK, etc.  
• Familiarity with orchestration tools like Docker and Grafana and incident management systems like Zenduty  
• Excellent communication and collaboration skills, with the ability to work effectively across teams.  
• Self-motivated and positive mindset to examine any incidents