Key Responsibilities:

• Gains knowledge and experience in area of specialization or function.
• Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.
• May typically assist with general administrative for a specific area or function.
• Receives detailed instructions to coordinate meetings, logistics, filing and record keeping.
• Assists with the preparation and distribution of reports and review system data for accuracy.
• Supports the identification of errors or discrepancies and escalates them for resolution.
• Supports with any entry level technical or non-technical tasks as required by the business area or function.
• Proactively seeks out opportunities to broaden their learning.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and multitask.
• Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.
• Ability to deliver a quality service through their support offering.
• Passion for continuous improvement and learning.
• Ability to work in a team-orientated, collaborative environment.
• Excellent planning, organizing and time management skills.
• Analytical mind with an inclination for identifying issues and/or defects.
• Knowledge of tools and methodologies associated with the specific area or function.
• Ability to apply theoretical knowledge in a practical manner.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in relevant field.