Role Description

• Deutsche Bank API Platforms and Integration Services team orchestrates internal and external API Platforms, portals, enabling services and embedded finance products in global level.
• The team is highly skilled and innovative group dedicated to developing cutting-edge solutions and services that leverage the power of APIs to drive digital transformation and enhance the banking experience for clients worldwide.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Application Monitoring

• Proactively monitor application stability using Splunk and New Relic.
• Set up alerting and automated responses to minimize downtime.
• Perform root cause analysis and manage incidents for issue resolution.
• Monitor system performance, identify bottlenecks, and collaborate on optimizations.

User Support

• Assist users with UI-related issues and provide effective resolutions.
• Create and maintain user-friendly documentation for self-service support.
• Develop and maintain incident response procedures for rapid issue resolution.
• Enhance troubleshooting tools and processes for improved efficiency.
• Be proficient in the web application's user interface for user support.
• Diagnose and resolve complex technical issues affecting the web application.