Your key responsibilities

• Incident Response and Troubleshooting.
• Categorize and document issues while following established escalation processes.
• Perform initial troubleshooting and apply known fixes from SOPs and runbooks.
• Fulfill service requests as per standard procedures.
• Maintain, and troubleshoot CI/CD pipelines
• Manage artifact storage, version control, and security checks ensuring smooth CI/CD integration.
• Document resolution steps in ITSM tools and escalate unresolved issues to L3 team.
• Identify recurring issues and contribute to knowledge base updates.
• Execute automation scripts and assist in enhancing deployment workflows.
• Work under the guidance of Senior DevOps engineers to gain hands-on experience.
• Actively seek feedback and mentorship from senior team members to enhance technical skills and knowledge in AWS cloud technologies and DevOps practices.

Skills and attributes for success

• Basic Understanding of CI/CD pipelines and DevOps tools (ArgoCD, Terraform, GitHub Actions).
• Familiarity with AWS (EC2, S3, IAM, VPC) and Kubernetes (EKS, Helm).
• Effective communication and problem-solving skills.
• Ability to follow structured troubleshooting guides and document resolution steps.

To qualify for the role, you must have

• 1-3 years of experience in DevOps, cloud operations, or IT support.
• Hands-on experience with CI/CD pipelines.
• Experience working with ITSM tools.
• Basic scripting experience in Bash, Python, or PowerShell.
• Willingness to work in a 24x7 rotational shift-based support environment.
  • No location constraints