WHAT YOU WILL DO
 

• Take ownership of the administration, optimization, and scaling of virtual servers (Windows and Linux), containers, and container orchestration systems (Kubernetes, Docker), ensuring high availability and resilience in multi-cloud/hyperscaler environments like AWS.
• Diagnose, analyze, and resolve cloud infrastructure-related issues, including network failures, compute performance degradation, storage bottlenecks, and security vulnerabilities, ensuring minimal service disruptions.
• Oversee all cloud operations service delivery activities, including designing and managing system deployments, upgrades, patching strategies, and decommissioning processes for optimal efficiency and minimal downtime.
• Identify, propose, and implement strategic improvements in operational processes, enhancing efficiency through automation, process refinement, and best practices adoption.
• Serve as the escalation point for complex incidents, lead root cause analysis (RCA) efforts, and drive permanent fixes to prevent recurring issues.
• Provide guidance and mentorship to junior engineers, fostering a culture of learning and innovation within the Cloud Operations team.
• Work on a shift schedule based on the need of the Cloud Operations delivery team

WHAT IT TAKES
 

• 4+ years of experience in job specific skills.
• 4+ years working in ITIL aligned service delivery organizations
• 4+ years of Infrastructure support experience
• 4+ year of experience in Windows and Linux server administration in AWS
• 4+ years of supporting containers, Kubernetes in AWS
• 2+ years of Network support
• 2+ year of experience in a role such as service desk interfacing directly with customers
• Excellent communication skills
• Customer service orientation and strong customer communication skills
• Diverse background in understanding many facets of IT operations
• Desire and ability to thrive in a fast-paced, highly demanding, dynamic business and cloud operations environment.
• Strong troubleshooting & issue isolation capabilities
• Ability to work on a team and collaborate on issues as needed

• Be fully aligned to the our core values: 

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family.