Your Responsibilities: 

• System Maintenance and Monitoring: Ensure the stability, performance, and security of Windows & Linux-based servers. Monitor system health, troubleshoot issues, and implement necessary fixes. 

• Customer Support: Provide timely and effective support to customers on an as-needed basis. Address and resolve technical issues, ensuring minimal disruption to services. 

• Toolset Improvement: Collaborate with the team to identify areas for improvement in existing toolsets. Develop and implement enhancements to increase efficiency and reliability. Improve all aspect of our infrastructure availability and reliability through repeatable patterns, new architectural designs, improvements in observability to prevent outages to help increase value across the organization. 

• Automation and Scripting: Create and maintain scripts to automate routine tasks and improve operational workflows. 

• Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides and provide training to the rest of the team as needed. 

• Collaboration: Work closely with other teams, including development, network, and security teams, to ensure seamless integration and operation of systems. 

• Incident, Change and Request Management: Participate in incident response and root cause analysis to prevent recurrences, be available on-call as needed and participate in an on-call schedule. Able to work off-hours and weekends if needed for any major incidents/critical activities. Work under pressure to guide teams in resolving incidents quickly. Oversee changes to all infrastructure team, ensuring adherence to processes with minimal production impact.  

• Monthly Patch Management - Responsible for successful remediation and closure of vulnerabilities through the appropriate vulnerability handling processes including exemption process. Assessment and remediation of zero-day vulnerabilities through Information Security team’s pro-active threat management requests. Work with Information Security team and system custodians to address vulnerability and resolve any associated issues or failures. Responsible for troubleshooting and working with system custodians when patching fails on servers, whether manually or through patching tools and address them accordingly. 

• Management of vulnerability assessment process and reporting: Vulnerability assessment, Manual vulnerability remediation, Vulnerability exception, Vulnerability false positive handling, Severe Threat Vulnerability Handling, Ad-hoc vulnerability handling, Internal and DMZ vulnerability management, Onboarding remediation coordinators to the tool. Regular reporting of vulnerability remediation status and other updates.   

• Asset Inventory - Perform asset inventory True Ups for Vulnerability Scanning. Responsible for on boarding and removing assets from recurring vulnerability scans. 

• Stakeholder interaction - Interaction with various stakeholders. Co-ordinate with system custodians, site service leaders and platform server teams to schedule monthly patching in case of vulnerabilities or PTMs. 

Soft Skills 

• Strong analytical and troubleshooting skills, with the ability to handle complex technical challenges. 

• Proven leadership and team management experience, with excellent interpersonal and communication skills. 

• Ability to prioritize, multitask, and work effectively under pressure in a fast-paced environment. 

Your Qualification: 

• Bachelor’s degree in information technology or equivalent experience. 

• 6-8 years of experience as a Server OS/ Platform Engineer or infrastructure operations engineer in enterprise environment with relevant experience in vulnerability and risk management.