In this opportunity as a Site Reliability Engineer, you will: 

• Keen to learn complex architectures and come up to speed quickly.

• A self learner, self-driven and able to operate with minimal supervision.

• Able to demonstrate ownership on accountabilities.

• Able to successfully communicate with business partners, management and technical team members.

• Proactive in raising problems and identifying solutions.

• Strong sense of customer service.

• Able to work in a highly collaborative team setting and Devops environment.

Primary Responsibilities:

• Perform change management functions involving software deployment and server maintenance requests.

• Coordinate and plan changes with other technology teams involving servers within our environment.

• Respond and mitigate incidents as they occur within the environment.

• Contribute details to post incident review process.

• Communicate and escalate customer impacting issues according to department guidelines.

• Represent operations in a technical fashion to leadership and development teams.

• Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment.

• Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Novus Services architecture.

• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.

• Update support documentation as needed as environment changes occur.

About you:

You’re a fit for the role of Site Reliability Engineer if you:

• College degree or technical certification.

• Minimum of 3 to 5 years of experience in an enterprise level operation support role and Devops..

• Excellent written and verbal communication skills.

• Strong collaboration skills.

• Desire to work in a fast-paced, agile based environment.

• SRE knowledge on skills such as AWS - (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lamba), Github github action, Tomcat , terraform, Datadog

• Familiarity of ITIL Change and Incident management processes.

• Familiarity with software development and QA practices (e.g. Agile)

• Familiarity of database and networking concepts.