Responsibilities:

• Serve as a trusted technical advisor to Aqua customers, providing guidance through direct customer meetings, webinars, and technical enablement sessions.
• Develop and maintain a library of technical enablement assets, including self-help guides, knowledge base articles, and architecture templates tailored to customer needs.
• Conduct interactive workshops and architecture reviews to ensure customers are effectively deploying and scaling Aqua’s solutions.
• Work collaboratively with the Digital Success Manager to design and implement scalable digital engagement strategies that complement direct customer interactions.
• Lead technical discussions with customers to address adoption challenges, troubleshoot issues, and design optimized solutions for their cloud-native security needs.
• Analyze customer feedback and usage data to identify gaps and design targeted enablement programs.
• Create and deliver self-paced learning paths while also supporting customers who require hands-on technical sessions to achieve their objectives.
• Proactively monitor customer adoption trends, helping identify opportunities for deeper engagement and technical improvement.
• Collaborate with Product Management, Engineering, and Customer Success teams to advocate for customers and address technical challenges or feature requests.

Requirements

Skills and Knowledge:

• Strong knowledge of Cloud Native technologies such as Docker, Kubernetes, and public cloud platforms (AWS, Azure, GCP).
• Min. 10+ years of total experience and extensive experience as a Cloud Architect and DevOps Architect, with a proven ability to design and implement scalable, secure, and high-performing solutions.
• Expertise in technical consulting, with the ability to engage customers at various levels—from engineers to executives.
• Ability to balance one-on-one customer engagements with the creation of scalable digital success resources.
• Exceptional skills in translating complex technical concepts into actionable learning materials and hands-on guidance.
• Strong project management capabilities, with the ability to prioritize and meet deadlines in a dynamic environment.
• Excellent verbal and written communication skills, with a talent for creating impactful content for technical and non-technical audiences alike.