Key Responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Takes responsibility for problem resolution and troubleshooting.
• Responds to escalated client requests and support client applications to a first line resolution.
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Compiles and maintains project administration.
• Conducts elementary presentations within the customer's organization.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Knowledge and Attributes:

• Developing understanding and appreciation of technical design and business principles.
• Demonstrates fundamental project management and administration ability.
• Displays good customer engagement skills.
• Demonstrates developing domain specialist knowledge.
• Good verbal communication skills.
• Client focused and displayd a proactive approach to solving problems.
• Ability to work under pressure and meet deadlines.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.

Required Experience:

• Moderate level of experience in a technical implementation engineering or similar role.
• Demonstrated experience engaging with clients and conducting presentations.
• Demonstrated project administration and documentation experience.