What you’ll do:

• Participates as a member of a backend technical team. Performs basic analysis of functional or service requirements using fundamental understanding of Technology and Business process or problems.

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

• Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area.

• Partners with members of a given team or other teams as appropriate. Identifies potential escalations and proactively alerts management.

• This member needs to work in rotational shifts.

What you need to bring:

• Bachelor's degree in information systems/computer science or equivalent experience and a minimum of 2 years of related experience

• 1-2 years' experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

Knowledge and Skills:

• Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, Kubernetes and microservices, server web related applications).

• Intermediate skills in scripting and or programming language. Knowledge and experience with Observability products.

• Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills.

• Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self-confidence.