equilend | 147 days ago | Chandigarh

Role Responsibilities

Using our ‘follow the sun’ support model, you will ensure maximum availability and performance of the company’s trading/post-trade applications across Web, MQ and API channels
Provide 2nd line support for the EquiLend product suites
Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved
Review, plan and execute client maintenance tasks upon request
Provide proactive and reactive support to application and operational issues across both production and non-production environments. Where possible, provide a fix to remediate the issues
Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
Play a leading role in semi-annual disaster recovery testing

Required Skills

Previous experience of solving 2nd line support issues
Experience with SQL script writing
Knowledge of Red Hat Linux (or others Unix flavors)
Knowledge of the Microsoft Office suite
Strong written and verbal communication in English
You'll be customer focused and strive to provide the best possible outcomes for our clients in a timely manner

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