What you`ll do:

You are part of the Tools Operation Control Center (TOCC) which is the central team at SAP Enterprise Cloud Services (ECS) to address, communicate and coordinate operational issues (availability, performance, synchronization) of SAP internal tools / systems in use by ECS.

In the future we want to extend our scope to also identify application and business process related issues and address / fix them.

In your role as an IT Architecture Senior Specialist, you will be responsible:

• for availability, performance & sync issues in ECS used tool systems, which are getting reported by ECS members (Re-active approach)
• to address requirements for the new "TOCC Monitoring Dashboard" to actively identify availability, performance & synchronization issues (pro-active approach)
• to drive non-outage related tool system issues as projects (based on impact/urgency rating)

In your day-to-day you will:

• Drive central coordination to resolve any major reported tool system issues.
• Provide transparency & the internal communication of planned maintenance activities and outages of ECS used tool systems.
• Alignment with various tool system / application owners, development teams and product support
• To ensure that measures are taken to avoid any recurrence of the same issue.
• Raise Business Continuity risks for potential tool system availability issues.
• On call support

What you'll bring:

Do you have IT Architecture background with more than 6-year experience?

Are you pro-active, the ability to inspire others and convince them to see opportunities instead of problems?

Do you have strong problem analysis and resolution skills as well as excellent English skills?

If this sounds like you, do you also bring:

• Knowledge of SAP basis technologies, Network/Web technologies, LINUX based infrastructures
• Cloud communication skills
• Knowledge in ITIL and Project Management methodology is a plus.
• TOGAF certification is a plus.