Key Responsibilities
Technical Support Provide expert level support for GenAI products and services including troubleshooting debugging and resolving technical issues
End User Interaction Work directly with end users to understand their needs gather requirements and provide solutions for GenAI related challenges
Problem Resolution Identify diagnose and resolve complex technical problems involving AI models algorithms prompts and software
Collaboration Collaborate with engineering and product teams to improve product features functionality and reliability based on customer feedback
Documentation Create and maintain detailed documentation of support processes issues and resolutions for internal and external stakeholders
Training and Guidance Assist in training customers and internal teams on best practices for using and maintaining GenAI products
Monitoring and Reporting Monitor system performance perform regular health checks and generate reports on system status incidents and resolutions
Continuous Improvement Stay up to date with the latest advancements in AI ML GenAI technologies and contribute to the continuous improvement of support processes and tools

Qualifications
Education Bachelors degree in Computer Science Engineering AI ML or a related field
Experience
Proven experience in a technical support or engineering role preferably in AI ML GenAI environments
Experience with GenAI models eg GPT Claude PaLM2 Llama2 and frameworks egRAG Agents COT
Hands on experience with any of cloud platforms Azure AWS GCP and DevOps tools any CI CD platform
Skills
Strong problem solving and analytical skills
Proficiency in programming languages such as Python Java or C
Familiarity with RESTful APIs microservices architecture and database management
Excellent communication and interpersonal skills
Ability to work independently and in a team oriented collaborative environment
Customer focused mindset with a passion for delivering high quality support