Primary Skills (Must Haves):

• Soft Skills:
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting capabilities.
• Technical Skills:
• Experience in Application Support in Windows or Linux environments.
• Proficiency in Application Performance Monitoring (APM) tools like Dynatrace (preferred), New Relic, Datadog, or AppDynamics.
• Experience with Splunk or ELK Stack (Elasticsearch, Logstash, Kibana), including the ability to write queries in Splunk.
• Experience with containerization, including working with Docker and Kubernetes.
• Strong troubleshooting skills, with a focus on end-to-end application support.
• Prioritize candidates from product-based companies with hands-on experience in APM tools and application monitoring.

Key Responsibilities:

• Provide end-to-end application support in Windows and Linux environments.
• Use APM tools like Dynatrace and similar platforms for performance monitoring, identifying, and resolving issues.
• Write Splunk queries for effective log analysis and troubleshooting.
• Work with containerized environments (Docker, Kubernetes), including tasks like pod creation and management.
• Diagnose and resolve complex issues related to application performance, functionality, and system health.
• Collaborate with cross-functional teams to ensure the optimal performance of applications and infrastructure.
• Review and improve web architecture understanding for better application support and performance.

Education:

• Any full-time graduate degree.