Key Responsibilities:

• Customer Onboarding and Support:

  • Support and onboard 400 new B2W customers into the Trimble Cloud in 2025.

• Cloud Transformation:

  • Lead the migration of 400 on-premise B2W customers to the Trimble Cloud. This represents a 4x increase compared to 2024 transformation numbers.

• LoadSpring to Trimble Cloud Migration:

  • Manage and execute the migration of 500+ B2W customers from LoadSpring to the Trimble Cloud to deliver improved performance, security, and cost-effective solutions.

• 24x7 Infrastructure Support (Chennai roles):

  • Provide round-the-clock support for B2W customers, focusing on customer transformations and infrastructure maintenance.

• Application Patching and Infrastructure Modernization:

  • Perform regular patching and modernization of B2W cloud infrastructure to maintain performance, security, and compliance standards.

• Cloud Support for Global Operations:

  • Provide cloud support for B2W customers expanding into new markets, particularly Australia, where 50 new customers are expected to onboard in 2025.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in cloud operations, migrations, and customer onboarding within a cloud environment (preferably AWS, Azure, or similar).
• Strong understanding of cloud infrastructure management, including patching and modernization.
• Ability to work in a fast-paced environment and manage multiple migrations and transformations simultaneously.
• Excellent troubleshooting and communication skills, with a commitment to providing high-quality support.
• Availability for 24x7 support (Chennai roles only).

Preferred Skills:

• Experience with B2W or similar cloud-based solutions.
• Hands-on experience with cloud transformation and migration projects.
• Knowledge of LoadSpring Cloud Services or similar platforms is a plus.