Primarily support customer operation including directly troubleshooting and resolving production problems.
Perform root cause analysis, diagnose and correlate all necessary information to determine the appropriate course of action, and escalate unresolved issues as appropriate.
Schedule, test and deploy regular fixes, patches and upgrades of Servers to multiple environments.
Configure and update SSL certificates as required.
Work across teams to ensure the highest-level platform performance, availability and disaster recovery.
Identify opportunities for tuning enhancements to components such as, but not limited to, OS and JVM parameters and configurations, garbage collection, caching, queuing, connection pools, plug-ins and JDBC drivers.
Monitor Application Server performance and work with application development teams to identify and deploy solutions for performance problems. Application & Infrastructure Monitoring Tools like (AppDynamics, Data Dog, Nagios etc).
Hands on installation and configuration of WebSphere Application and Commerce Server in a clustered environment.
Connect with hosting provider teams to debug problems, articulate, and follow up on service requests, and escalate/track critical issues.
Performance load/stress testing and performance tuning of all tiers including web server, application server, database.
Evaluate and report on new tools and techniques for monitoring and securing an e-Commerce site.
Documentation -- Prepare and maintain thorough documentation of technologies, standards, and procedures.