cisco | 171 days ago | Bangalore

Key Responsibilities:

Design, implement, and maintain observability solutions (logging, monitoring, tracing) for cloud-native applications and infrastructure.
Develop and optimize diagnostics tooling to quickly identify and resolve system or application-level issues.
Monitor cloud infrastructure to ensure uptime, performance, and scalability, responding promptly to incidents and outages.
Collaborate with development, operations, and support teams to drive improvements in system observability and troubleshooting workflows.
Lead root cause analysis for major incidents, driving long-term fixes to prevent recurrence.
Work with customer support teams to resolve customer-facing operational issues in a timely and effective manner.
Automate operational processes and incident response tasks to reduce manual interventions and improve efficiency.
Continuously assess and improve cloud observability tools, integrating new features and technologies where necessary.
Create and maintain comprehensive documentation on cloud observability frameworks, tools, and processes.

Minimum Qualifications:

Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.
5+ years of experience in cloud engineering, site reliability engineering (SRE), or DevOps.

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