What you will do:

- Work directly with external customers to support the Engagement Practices and other Practice Areas within Cloud & Core and GSC India.
- Deliver technical solutions that enhance the customer's competitive position and improve network capacity, functionality, and end-user services.
- Identify growth opportunities from maturing solutions, drive innovation, and monetize existing footprints through new solution/offering design.
- Provide expert support to internal market and sales organizations regarding the solutions portfolio.
- Analyze customer business processes and requirements.
- Handle customer issues via Customer Service Requests, on-call investigation, and technical support during emergencies.
- Conduct Software Update Management (SUM) and manage both hardware and software issues.
- Formulate test plans and use cases as per customer configurations and network features.
- Assist during contract/commercial negotiations and contribute to EKB and Ericsson business processes.

The skills you bring:

- 4+ years of in-depth experience in Solution Integration, Engineering, and/or Product Development in Telecom Network domains.
- Expertise in Linux, Python or Shell scripting, and database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB).
- Excellent knowledge of L2/L3 protocols/technologies (VLAN, Switching/Routing Protocols, L2VPN/L3VPN), overlay VxLAN and GRE, and routing protocols (OSPF, BGP, EIGRP, ISIS, QOS, VOIP).
- Experience in implementing/rolling out services in Metro Ethernet, SDN/NFV, IP/MPLS.
- Hands-on experience with SDN/NFV stacks/protocols like ODL, OpenStack, ONOS, and others, as well as Python, JSON, and REST.
- Excellent knowledge of Data Fabric creation & CLS Architecture (Cisco, Juniper, Extreme SLX) and virtualization/orchestrator.
- Strong understanding of Solution & System Integration, and mandatory hands-on experience in implementing COTS products.
- Good knowledge of industry standards and compliance requirements.
- Drive changes in methods, processes, and guidelines, and act as a leader/mentor.
- Drive lead generation add-on sales and business opportunities.
- Certification: Cisco (CCIE > CCNA > CCIE), Juniper (JNCIE > JNCIP > JNCIS), CKA certification required.