What You’ll Be Doing:

• Troubleshooting and resolving technical support requests created by our customers spanning a growing range of database engines, including: MySQL, PostgreSQL, MongoDB and Redis(Caching), Kafka.
• Contributing to internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve.
• Representing the voice of support, speaking on behalf of our customers through direct engagement with our product and engineering teams.
• Engaging customers and responding to technical questions received through our community Q&A forum.

What You’ll Add to DigitalOcean:

• Knowledge of at least two database engines (MySQL, PostgreSQL, Redis, MongoDB), with the ability to quickly learn new engines ranging from those currently available to those we may offer in the future.
• Highly self motivated with the ability to work independently, collaboratively, and with a high degree of autonomy in a hybrid work environment.
• Growth mindset, with an unrelenting focus on improving your knowledge and skillset.
• Bonus: Experience using and troubleshooting Kafka ( in production is a plus)
• Bonus: Experience with one or more programming languages (PHP, Python, NodeJs)
• Bonus: Database certifications, such as Oracle Certified Professional or Database Administrator.