Role
•    Maintaining IBP Customer instances in SAP SaaS Cloud landscape.
•    Own and handle Operation tasks like Monitoring/Alert handling, Incident Management, Change Management, System Installation, Provisioning, Life Cycle Management activities like Hotfixes/Patches and Upgrades.
•    Assist in the resolution of application-related problems. 
•    Research and resolve database problems, ensuring database integrity, security, stability, and system availability.
•    Update systems using Software Update Manager (SUM), SPAM/SAINT tool.
•    Configure STMS, dump analysis, user and profile management.
•    Performance monitoring and tuning.
•    Support Continuity of Business.
•    Contribute to Root Cause Analysis.
•    Coordination with other support functions and team to resolve the issues in a timely manner.

WILLINGNESS TO WORK IN SHIFTS: 24/7 COVERAGE
 
Role Requirement.
•    Qualification – B.Tech/M.Tech/MCA/MSc
•    Experience in SAP Basis administration and SAP NetWeaver.
•    Hands-on experience with SAP HANA or similar Database technologies.
•    Experience in UNIX/Linux (SUSE/RHEL).
•    Good analytical and troubleshooting skills.
•    Good interpersonal, presentation and communication skills in English.
•    Understanding of SaaS and Cloud offerings or products, and related processes is an advantage.
•    Understanding of Google Cloud or Azure related operations is an advantage.
•    Understanding of Virtualization and other Infrastructure areas like Storage and Network is an advantage.
•    Exposure to ITIL/ITSM processes.
 WORK EXPERIENCE AND PREFERRED SKILLS
•    Experience: 0-2 years.