Microsoft | 184 days ago | India

Professional

• Experience in Support Services.

• Strong people manager/leader with at least 5 years people management experience (required)

• 12+ years’ of industry, support or management consulting experience.

• Strong service delivery, time, project and priority management skills.

• Strong interpersonal skills and the ability to work with customers at the C level.

• Experience with managing critical and complex customer situations or incidents.

• Strong interpersonal, presentation and communications skills.

• Bachelor's degree in Business, Computer Science, Information Technology, or related field required (or equivalent experience)

Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.

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