Roles and Responsibilities:

• Fulfill responsibilities of a devops engineer working on cloud native technologies.

• Responsible for working on customer activations deploying Helix applications as SaaS service.

• Write automations for complex deployment procedures and significantly reduce human efforts involved in day to day operational tasks and maintenance activities

• Collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations

• Automate and apply development principles to operational practices for overall SaaS Service management

• Ensuring topmost quality and rapid issue resolution for reported defects

• Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.

• Perform tasks related to customer Escalations and share expertise in resolution of issues related to different deployed automation tools and services.

Qualifications

• 7+ years of working experience in a software engineering function

• Hands on experience with CICD pipelines and maintenance of containerized deployments

• Fundamental knowledge of one of automation scripting language Python, Groovy, Ansible, or Shell scripting

• Hands on experience in creating and maintaining Jenkins pipelines

• Hands on experience working with Web service protocols (Rest, JSON)

• Hands on experience working with DevOps and Automation tools like Git, Docker, Helm, Terraform, Jira, Harbor Registry

• Proficient working on Windows and Linux Operation System platforms.

• Good exposure and fundamental knowledge of Relational DBs (PostgreSQL, MS SQL)

• Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes and Kubernetes objects.

• Good exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus

• Good exposure and fundamental knowledge of Public, Private and hybrid cloud deployments

• Good exposure and fundamental knowledge of Site Reliability Engineering (SRE) principles and it’s implementation for SaaS services.

• Experience working in an Agile methodology with cross functional teams (R&D, DevOps, Operations, Support etc.)

• Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts

• Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform will be an add-on.

• Ability to work with time bound deadlines

• Hard Working & dedicated person with effective communication skills

• Bachelor’s degree in IT or equivalent professional experience