Key Responsibilities:
1.    Support Ticket Management:
o    Handle and resolve incoming support tickets related to integration and DevOps issues.
o    Troubleshoot and diagnose problems, collaborating with other AO teams as necessary.
o    Ensure clear and timely communication with stakeholders regarding ticket status and resolutions.
2.    Upgrade and Deployment Management:
o    Plan and execute system upgrades and deployments, ensuring minimal operational disruption.
o    Coordinate with cross-functional teams to prepare for and validate system changes.
o    Document upgrade and deployment processes, providing post-upgrade support as needed.
3.    OAT Testing and Automation:
o    Conduct Operational Acceptance Testing (OAT) on specified tools to ensure readiness.
o    Develop and implement automation scripts to streamline repetitive tasks and improve efficiency.
Required Skills and Qualifications:
•    Salesforce certification is highly preferred.
•    Strong experience in cloud operations and Linux administration.
•    Excellent customer service and communication skills.
•    Proficiency in automation tools and scripting languages (e.g., Python, Shell).
•    Solid analytical and troubleshooting skills.

Preferred Skills:
•    Experience with cloud platforms such as AWS, Azure.
•    Familiarity with DevOps tools and practices (e.g., Jenkins, Docker, Kubernetes).
Education and Experience:
•    Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
•    4+ years of experience in a similar role.