Your Role and Responsibilities

• Run the production environment by monitoring availability and taking a holistic view of system health
• Provide primary operational support and engineering for IBM infrastructure
• Create sustainable systems and services through automation and uplifts
• Improve reliability, quality, and time-to-market of our suite of cloud solutions
• Provide support for production escalations and problem resolution for customers
• Proactively identifying issues and improvement opportunities
• Diagnose and resolve complex system, application software, security and related problems that impact system and availability
• Gather and analyze metrics from production systems to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Understand business needs to define automation requirements and product architectural solutions
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology and workflow to coding standards
• Collaborate with other professionals to determine functional and non-functional requirements for automation software
• Participate in technical reviews of requirements, specifications, designs, code and other artifacts
• Learn new skills and adopt new practices readily in order to develop innovative and cutting-edge software products that maintain Company’s technical leadership position

Required Technical and Professional Expertise

• 8+ years of experience on Software Industry
• Ability to program with one or more high level languages, such as Python
• Experience in Cloud services and technologies like VPC, Gateways, NACL, security group.
• Experience in Network debugging and Network routing protocols such as BGP, ISIS and others
• Experience in DevOps and Site Reliability Engineering
• Understanding of Microservice Architecture, Docker, Kubernetes, and other cloud native technologies
• Debugging/Monitoring knowledge of Cloud Native Applications using Devops Tools such as Prometheus, NewRelic, Instana and others.
• Good to have understanding on Devops Lifecycle and associated tools such as Git, CICD tools like Jenkins, Tekton, Travis and others
• Understanding of Cloud Computing (IAAS, PAAS, SAAS) and Security Principles
• Understanding of software quality assurance principles
• A technical mindset with great attention to detail
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Outstanding communication and presentation abilities