Key Responsibilities:

• Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform
• Automate repetitive tasks, processes, and workflows to increase efficiency and reduce human error.
• Set up and maintain monitoring and reporting to uphold compliance posture for IBM Cloud services.
• Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes
• Identify and investigate issues, using troubleshooting techniques to drive issues towards a resolution
• Proactively identify issues and improvement opportunities.
• Ensure software meets all requirements of quality, security, modifiability, extensibility etc
• Collaborate with other professionals to determine functional and non-functional requirements for new software or applications
• Work in a global team collaborating with IBMers to share recommendations, solutions and ideas

Required Technical and Professional Expertise

• Experience in programming with Python or Go
• General scripting skills in at least one language
• Understanding of Cloud/DevOps/SRE engineering
• Knowledge of automation and configuration management tools
• Ability to manage multiple tasks, while ensuring that commitments and timetables are met
• Excellent written and verbal communication skills as well as flexibility to work with team members in other time zones