Engagement Director - Operate at board level in multi-site engagements. SDMs are fully responsible for providing deliverables or service to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. SDM conduct client negotiations to agree terms for changes to the scope of the project or service, setting realistic expectations and ensuring commercial viability. SDMs manage project or service teams, plan activities and monitor progress. SDM ensure all project deliverables or services are provided using best practices and are of an appropriate quality. SDM provide factual analysis of the project or service portfolio and the team's performance and compliance to standard tools and processes.

Skills (competencies)

Accountability

Active Listening

Adaptability

Analytical Thinking

Business Acumen

Business Partnering

Business Transformation

Change Management

Coaching Confidentiality

Collaboration

Commercial Management

Complex Engagement Management

Contract Management

Crisis Management

Critical Thinking

Cultural Awareness

Customer Centricity

Data-Driven Decision-Making

e-Great

e-KPI

e-MMX

e-Monitoring

Emotional Intelligence

e-skills

Estimating

Executive Presence

Financial Analysis

Financial Control

Financial Reporting

Influencing

Lean Portfolio Management

Managing Difficult Conversations

Microsoft Project

Negotiation

Problem Solving

Project Financial Planning

Project Governance

Project Management

Project Planning

Qwiz

Relationship-Building

Risk Assessment

Risk Management

Scope Management

Scrum

Stakeholder Management

STAR

Storytelling

Strategic Thinking

Teamwork

Time Management

Unified Project Management (UPM)

Unified Service Management (USM)

Verbal Communication

Written Communication

Agile (Software Development Framework)

Delegation

UPM (Methodology)

USM (Methodology)