Acting as a Senior Cloud Site Reliability Engineer, you will be working with a team of operations engineers and software developers to analyze, maintain and nurture our Cloud solutions/products to support the ever-growing company’s clientele.  As a technical expert, you will be working closely with various teams to ensure the stability of the environment by: 

• Analyzing the current state, designing appropriate solutions and working with the team to implement them. 

• Coordinate emergency responses, perform root cause analysis, identify and implement solutions to prevent re-occurrences 

• Work with the team to identify ways to increase MTBF and lower MTTR for the environment 

• Review each entire application stack and execute initiatives to reduce failures, defects and issues with the overall performance 

• Identifying and working with the team to implement more efficient system procedures 

• Maintaining environment monitoring systems to provide the best visibility into the state of the deployed products/solutions 

• Perform root cause analysis on incoming infrastructure alerts and work with teams to resolve them 

• Maintaining performance analysis tools, identifying any adverse changes to performance and working with the teams to resolve them 

• Researching industry trends and technologies, and promote adoption of best-in-class tools and technologies  

• Taking the initiative to advance the quality, performance, or scalability of our Cloud Solutions, by influencing the architecture or design of our products 

• Design, develop and execute automated tests to validate solutions and environments 

• Troubleshoot issues across the entire stack – infrastructure, software, application and network 

What You'll Bring

• 3+ years’ experience working as a Site Reliability Engineer or an equivalent position 

• 2+ years’ experience with AWS cloud technologies and at least one AWS certifications is required (Solution Architect / DevOps Engineer) 

• 1+ years’ experience functioning as a senior member in an infrastructure/software team 

• Hands-on experience with AWS services like EC2, RDS, EMR, CloudFront, ELB, API Gateway, CodeBuild, AWS Config, Systems Manager, Service Catalog, Lambda, etc. 

• Full-stack IT experience with *nix, Windows, network/firewall concepts, source control (BitBucket) and build/dependency management and continuous integration systems (TeamCity, Jenkins) 

• Expertise in at least one scripting language, Python preferred 

• Must have firm understanding of application reliability, performance tuning and scalability  

• Exposure to big data technologies (Spark, Hadoop, Scala, etc.) stack is preferred 

• Solid knowledge of infrastructure and cloud-native services along with network technologies 

• Solid understanding of RDBMS and Cloud Database engines like Postgres SQL, MySQL etc.  

• Firm understanding of Clusters, Load balancers and CDN 

• Experience in fault-tolerant system design 

• Familiarity with Splunk data analysis, Datadog or similar tools is a plus 

• A Bachelor’s degree (Master’s preferred) in a related technical field 

• Excellent analytical, troubleshooting and communication skills 

• Possess strong verbal, written and team presentation communication skills. ZS is a global firm; fluency in English is required 

• This role requires healthy doses of initiative and the ability to remain flexible and responsive in a very dynamic environment 
• Ability to quickly learn new platforms, languages, tools, and techniques as needed to meet project requirements