Your Impact:

• Work collaboratively with software engineering teams to define infrastructure and deployment requirements;


• Contribute actively and assist in our automation and observability initiatives


• Learn, develop and maintain operational tools for deployment, monitoring, and analysis of cloud (AWS & AZURE) infrastructure and systems


• Work closely with team members to lead the response to production incidents, conduct postmortems, and drive continuous improvement efforts as part of 24/7 on-call rotations for exposure to critical issue resolution


• Contribute to on-call documentation and incident response playbooks


• Establish and drive operations performance through SLOs


• Embrace and adhere to development best practices, including continuous integration/deployment and code review


• Demonstrate a strong commitment to continuous learning and professional development by seeking opportunities for mentorship and learning within the team


• Our team uses practices to maximize our development velocity, including but not limited to: continuous integration/deployment, code review via GitHub pull requests


 

Ideal Attributes

• Strong customer orientation


• Excellent interpersonal and organizational skills


• Attention to detail and focus on quality


• Strong communication skills to effectively liaise with both technical and non-technical staff


• Ability to act decisively and works well under pressure


• Must be a collaborative problem solver


• Strong bias for ownership and action


 

Your Experience:

• At least 7+ years of experience designing, building and maintaining SAAS environments


• 5+ years of experience designing, building and maintaining AWS/AZURE infrastructure with Terraform


• Experience building and running Kubernetes clusters


• Experience with observability (monitoring – logging, tracing, metrics)


• Experience with GitOps CI/CD processes


• Experience with scripting with Python, Go (Golang), bash, or PowerShell and AWS CLI tools


• Experience with security operations – security policies, infrastructure, key management, setup of encryption at rest and transport