Key Responsibilities

• Work directly with customers to plan their onboarding and adoption, addressing technical questions and coordinating with engineering to resolve any issues.
• Create and regularly update onboarding and adoption playbooks.
• Collaborate with engineering teams to escalate and track issues, ensuring timely updates for our customers.
• Manage the support queue while meeting support SLAs.
• Implement and optimize CI/CD pipelines for the continuous integration and deployment of cloud applications for customers

About You

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Began your career as a software developer, with experience in Java or Golang.
• Proven experience as a DevOps engineer.
• Strong understanding of cloud-native architectures, microservices, and containerization (Docker, Kubernetes).
• Familiarity with infrastructure-as-code tools such as Terraform or Cloud Deployment Manager.
• Experience with CI/CD concepts and tools.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in a distributed environment.

Location

You will be working 3 days from the Bangalore office - Hybrid

What You Will Have at Harness

• Experience building a transformative product
• End-to-end ownership of your projects
• Competitive salary
• Comprehensive healthcare benefit
• Flexible work schedule
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement