Sr Engineer-Cloud & Infra Engg (NM+)
birlasoft | 206 days ago | MUMBAI

Roles & Responsibilities - Desktop Support

 

    • Handling tickets which are required onsite support
    • Responding to client support requests.
    • Contacting clients to find out the nature of the problem.
    • Troubleshooting hardware and software issues.
    • Installing and maintaining hardware and computer peripherals.
    • Installing and upgrading operating systems and computer software.
    • Troubleshooting networking and connection issues.
    • Advising on software or hardware upgrades.
    • Providing basic training in computer operation and management.
    • Incident management, change management and problem management
    • Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
    • Knowledge of Networks.
    • Knowledge of AD, DNS, DHCP, Cloud backup.
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