Key Accountabilities

• Develop and maintain observability using AWS/GCP tools and Datadog.
• Keep monitoring tool software currency up to date across Cloud/Legacy landscape
• Keep Engineering updated with logging/tracing standards
• Good knowledge of Splunk or other logging tools like ELK stack
• Have good understanding of Application Performance Management
• Implement best practices for observability, including metrics, logging, and tracing.
• Collaborate with engineering and operations teams to troubleshoot and resolve performance issues.
• Automate observability processes and integrate them into CI/CD pipelines.
• Analyze and interpret monitoring data to provide actionable insights and recommendations.
• Stay updated with the latest advancements in GCP and Datadog to continuously improve our observability capabilities
• Good knowledge of linux/windows environment
• Work in Scaled Agile Framework

• Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR

• Lead availability blameless postmortem and own the call to action to remediate recurrences

What experience you need

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job
• experience required
• 5+ years experience with monitoring tools Google/AWS Cloud Monitoring, Appdynamics, DataDog, Splunk , Elastic Search or similar
• 5+ years’ experience in system support, coding or operations.
• Hands-on experience with Windows/Linux environments
• Excellent problem-solving and communication skills
• Provide step-by-step technical help, both written and verbal
• Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js
• Demonstrable cross-functional knowledge with systems, storage, networking, security and databases

• System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansibleand/or containers (Docker, Kubernetes, etc.)

• Proficiency with continuous integration and continuous delivery tooling and practices

• Cloud Certification Strongly Preferred