• Support reliability operations across platforms.

• Monitor and maintain SLOs, SLIs, and error budgets.

• Participate in incident response and post-incident reviews; contribute to root cause analysis and remediation.

• Develop automation for operational tasks, incident response, and compliance.

• Maintain and enhance CI/CD pipelines with integrated testing and deployment automation.

• Implement observability dashboards and alerts using Datadog, OpenTelemetry, and BigPanda.

• Contribute to infrastructure-as-code using Terraform and GitHub Actions.

• Support integration and maintenance of Kong API Gateway and Snowflake data platform.

Service Management & Compliance

• Follow ITIL practices for incident, problem, change, and service request management.

• Use ServiceNow for ticketing, reporting, and workflow automation.

• Ensure runbook accuracy and DR readiness.

• Monitor system performance and cost efficiency.

• Support compliance and audit readiness activities.

Collaboration & Knowledge Sharing

• Work with engineering and product teams to embed reliability into delivery.

• Share technical knowledge through documentation and enablement sessions.

• Participate in global SRE initiatives and cross-regional collaboration.

Person Specification

• Bachelor’s degree in Computer Science, Engineering, or a related technical field or equivalent practical experience.