To be successful as Public Cloud Support Engineer you should have experience with:

• In-Depth understanding of cloud concepts and hands on experience managing verity of AWS and Azure cloud services.
• Hands-on experience in server administration and Cloud Operations, specifically with AWS and Azure Cloud Technology.
• Excellent written and verbal communications skills. (preferred) 
• Strong background working with core Azure & AWS services Azure Virtual Machines, Azure Storage Solutions, Azure Networking (AZLAN), Azure Security, Azure Monitoring and Log analytics , Azure Policy & Automation, Azure Active Directory, Microsoft Entra ID, Azure CLI, AKS for Azure. EC2, ELB, RDS, S3, VPC, Route53, CloudFormation, CloudWatch, IAM, ECS, and EKS for AWS.
• Knowledge and understanding of CI/CD processes, concepts and benefits. Understand benefit of fully automated deployments and immutable artefacts.
• Knowledge of containerization technologies such as Docker and Kubernetes.
• Strong knowledge of Performance Monitoring System and log analysis.
• Strong analytical skills, capable of working collaboratively to resolve issues.
• Experienced with Incident and Change Management processes and ITIL best practices.
• Good knowledge of Windows and Linux OS with production environments.
• Fair knowledge about networking knowledge is advantageous.
• Must have AWS Solution Architect and Azure Administration certification.
• Troubleshooting and resolving incidents while collaborating with the developers and internal IT teams to minimize downtime and maintain service stability.

Desirable Skills:

• Experience of Continuous Integration and Continuous Deployment (using some or all of – CloudFormation, Jenkins, Chef, InSpec and Terraform, GitLab)
• Develop and implement automation scripts and tools to streamline and simplify repetitive tasks, improving efficiency and reducing human error.
• Set up and maintain monitoring tools to track the performance, availability and security of cloud services, proactively identifying and resolving issues.
• Excellent problem-solving skills and resourcefulness.
• Excellent skills in scheduling and multitasking.
• Ability to coordinate and communicate effectively with customers.
• Proficiency in handling Major Incident Management Triage calls.
• Ability to manage daily support tasks to meet strict SLA requirements and capable of handling demanding service response and recovery times.
• Experience using version control with GIT and developing as part of a team utilising pull request methodology.
• Identify opportunities for process improvement and operational enhancement, help incorporate them into the overall technical strategy along with effective organizational skills, with a focus on proper documentation and information tracking.
• Commitment to regular 24/7 support hours with shift rotation including standby for 24/7 on-call support and availability during off peak hours for system maintenance activities.
• Maintain technical skills and knowledge, keeping up to date with new AWS and Azure service offerings, evolving development best practices, industry standards, and technologies.

You may be assessed on key critical skills relevant for success in role, such as

risk and , change and transformation, business acumen, strategic

thinking and digital and technology, as well as ob-specific technical skills.

This role is based out of Pune.